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With a vision to revolutionize the healthcare industry through technological advancements, Ovotech continues to push the boundaries of innovation, providing state-of-the-art software and solutions that empower healthcare organizations to deliver better patient care and streamline their operations with efficiency and precision. As Ovotech forges ahead into the future, its commitment to excellence and unwavering focus on healthcare's digital transformation remain at the forefront of its mission.
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What is the Referral Processing solution, and how does it work?
The Referral Processing solution is an RPA-based system that automates the entire routing process for referrals. Instead of manual handling, the solution employs bots to efficiently process and route referrals, reducing the administrative burden on staff. The system collects, validates, and forwards referrals to the appropriate healthcare providers, streamlining the referral management process.
How will this solution benefit our healthcare organization?
A: By implementing the Referral Processing solution, your organization will experience increased efficiency, reduced errors, and faster referral processing. The automation significantly improves patient satisfaction as processing times are considerably reduced. It also enables your admin staff to focus on more critical tasks, enhancing overall productivity and quality of patient care.
How does the Repeat Prescriptions service work?
A: The Repeat Prescriptions service automates the process of handling repeat prescription requests. The system checks the surgery management systems, collects repeat prescription records, and issues prescriptions to pharmacies a few days before the delivery date. Patients receive electronic notifications informing them when their prescriptions will be ready at the pharmacy.
How does the Repeat Prescriptions service work?
A: The Repeat Prescriptions service relieves the burden on surgeries by automating the prescription process. It ensures timely and accurate prescription delivery, reducing unnecessary follow-ups and administrative workload. By streamlining the prescription management process, the service enhances patient satisfaction and improves overall prescription accuracy.
How does the Booking Appointments service reduce the workload on receptions?
A: The Booking Appointments service utilizes AI to handle various appointment-related inquiries, such as requests, rescheduling, test result inquiries, and repeat prescriptions. By evaluating the caller's history and predicting the reason for the call, the system can promptly respond without forwarding the patient to a receptionist. For urgent matters, the service can redirect patients to attendants using an urgent number.
How does the Booking Appointments service reduce the workload on receptions?
A: The Booking Appointments service utilizes AI to handle various appointment-related inquiries, such as requests, rescheduling, test result inquiries, and repeat prescriptions. By evaluating the callers history and predicting the reason for the call, the system can promptly respond without forwarding the patient to a receptionist. For urgent matters, the service can redirect patients to attendants using an urgent number.
Can patients book appointments through the AI system?
A: Yes, patients can book appointments directly through the AI system. The service allows patients to request appointments based on availability and schedule preferences. The system integrates with your appointment management system, ensuring seamless and efficient booking processes.
What is the Digital Assistant service, and how can users access it?
A: The Digital Assistant service offers a self-service application similar to chatbots, integrated with popular surgery management systems like EMIS, SystmOne, and more. Users can access the Digital Assistant through various channels such as web browsers, mobile applications, or voice assistants. This interactive interface allows patients to perform tasks, access information, and receive support without the need for human intervention, reducing the workload on receptions.
What tasks can patients perform using the Digital Assistant?
A: Patients can perform a wide range of tasks using the Digital Assistant, including booking appointments, requesting prescription refills, accessing test results, and obtaining general health information. The AI-powered system provides quick responses and ensures a user- friendly experience for patients.
How does Docman Automation streamline document management?
A: Docman Automation acts as a central hub that efficiently handles incoming documents by comparing extracted data against predefined rules. The system then routes the documents to the appropriate recipients, such as doctors, nurses, or admin staff, while also saving a copy to the patients folder. By automating this process, manual effort is significantly reduced, and document management becomes more streamlined across the organization.
What types of documents can Docman Automation handle?
A: Docman Automation can handle various types of documents, including referrals, test results, medical reports, and administrative paperwork. The systems flexibility allows it to adapt to different document formats and ensures efficient distribution based on defined rules.
How does Invoicing Automation enhance financial operations?
A: Invoicing Automation gathers data from multiple sources to generate invoicing files based on predefined business rules and billing requirements. The system retrieves transaction data from reporting tools in surgery management applications and modifies it according to the rules, including service details, single or double visits, customer details, and more. The application generates customized invoicing files in the desired format, incorporating the necessary details, itemized charges, and relevant tax information. By automating this process, the application eliminates manual data entry errors, reduces invoicing discrepancies, and expedites the billing cycle, enabling efficient financial operations within
the organization.
Can Invoicing Automation integrate with existing accounting software?
A: Yes, Invoicing Automation is designed to seamlessly integrate with your existing accounting software and ERP systems. This integration ensures a smooth flow of financial data and simplifies the billing and invoicing process, leading to improved accuracy and financial management.
How does the Policy Updates service ensure practice managers stay up-to-date with legislations?
A: The Policy Updates service continuously monitors websites that publish legislative changes relevant to healthcare practices. When updates are identified, the service automatically reflects these changes in procedure documents. The updated documents are then sent to practice managers for approval and sign-off. This streamlined process ensures that practice managers are always aware of the latest legislation, saving time and effort in keeping policies compliant.
Can practice managers customize the Policy Updates process based on their specific needs?
A: Yes, the Policy Updates service can be customized to align with your organisations specific policies and procedures. Practice managers can define their own approval processes, review periods, and document distribution preferences to ensure compliance with regulatory changes. The service offers flexibility to accommodate the unique requirements of your healthcare organization.
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Introducing Ovotech, the software house with a strong foothold in the healthcare industry, providing innovative software and tailored solutions since its inception. Born as the IT division of Mediscan, Ovotech has been dedicated to delivering cutting-edge services to various healthcare organizations. With a wealth of experience and expertise in operations, consultancy, and software development within the healthcare sector across different markets, Ovotech has emerged as a leading player in the field.
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